Returns and Refund Policy

At WonderSleep, we pride ourselves on the quality of our beauty products and the satisfaction of our customers. We understand that sometimes, a product may not meet your expectations. In such cases, we offer a hassle-free refund policy to ensure your shopping experience with us is always enjoyable.

Please read the following terms and conditions carefully to understand our refund policy:

Timeframe for returns and refunds:

• Customers have 30 calendar days from the date of delivery to request a return or refund. Any requests made after this period will not be eligible for a refund or exchange.
• The product must be shipped back to us within this timeframe.
• Any requests made after this period will not be eligible for a refund or exchange.

Eligibility for a refund:

To be eligible for a return or refund, the product(s) must be:

• Unused and in the same condition that you received it.
• In its original packaging with all the tags, labels, and seals intact.
• Accompanied by the original order receipt or proof of purchase.
• Please note that any opened or used products, as well as items purchased during a sale or with a discount, are not eligible for a refund.

How to request a refund:

To initiate a return or refund, please contact our Customer Support Team at support@wonder-sleep.com with the following details:

• Your full name.
• Order number.
• Date of purchase.
• Reason for the return.
• Photographs of the product(s) (if damaged or defective).

Our team will review your request and respond within 48 hours with further instructions on the return process.

Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed, and a credit will be applied to your credit card or original method of payment within 10-14 business days.

Shipping Costs:

• We are pleased to offer free returns for our customers. If you are looking to return a product, simply contact our Customer Support Team, and we will guide you through the process. Return shipping costs will be covered by WonderSleep. We advise using a trackable shipping service, as WonderSleep is not responsible for items lost during return shipping.

 Exchanges:

• We only replace items if they are defective or damaged. If you wish to exchange a defective or damaged product for a different item, the process will be similar to a return, and any price difference will be charged or refunded as necessary.

 Partial Refunds and Non-refundable items:

• There may be certain situations where only partial refunds are granted. We will inform you of any deductions before processing the refund.
• Only regular-priced items may be refunded. Sale items, items purchased with a discount, and other specified items (like gift cards) cannot be refunded.

 Unreceived items:

• If you haven’t received a refund yet, first check your bank account or credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@wonder-sleep.com.

For any further questions or concerns regarding our refund policy, please reach out to us at support@wonder-sleep.com.

Thank you for choosing WonderSleep. We value your trust and business.